Sarah Wells HR Business Partner, Anglian Water Group "Jayne recently worked with us to carry out some workplace mediation. Jayne is very professional and extremely knowledgeable on the subject of mediation which helped put all parties involved at ease. The process was highly successful and I would recommend Jayne’s services to anyone who is looking for support with workplace mediation."
Deborah R. Director of People and Culture, Animal Charity "Our Charity has recently engaged Jayne as an independent consultant to design and deliver bespoke management training to first line managers. Her vast knowledge and experience in Human Resources, learning and development and mediation was used to effect as she developed solutions that met all of the objectives and covered all of the aspects of feedback, performance reviews and objectives setting. Her delivery style is light hearted and informative and tentative learners warmly embraced her manner and approach, coming away from the training feeling confident and inspired.
"Jayne has also undertaken employee mediation for the Charity, using her calm authority, gentility, skilful communication and excellent grasp of the issues (while dealing with highly charged and sensitive emotions) to focus the minds of parties to reach a better understanding and working business relationships. She was easily able to blend face to face and virtual mediation when normal business practices were suspended and/or had to change due to social distancing regulations (COVID-19)."
Steve Reddin Head of Employee Relations, Anglian Water Group "Jayne has been providing mediation services to Anglian Water for two years, initially as an employee and recently through services as a retained mediator. Jayne has completed numerous highly successful mediations for us.
"Those that have been involved in the process are all complimentary. Those involved have stated that whilst it is a difficult process to think about, they are reassured on the day, specifically by the way Jayne manages the contracting and way the sessions are conducted, which give great reassurance and supports them to find a way forward.
"Jayne has also delivered mediation training to the Employee Relations Team to share knowledge and learning. We will continue to use Jayne’s services when we have difficult cases that need specialist skills to resolve and I am happy to recommend her to other organisations."
Kari Gerstheimer Director of Information and Advice, Mencap "I would highly recommend Jayne's work - she is a skilled and experienced mediator with a calm and personable manner. Jayne delivered incisive mediation training and support which gave me the confidence and skills to undertake inhouse employment related mediation."
Emma Birch Head of HR Operations, Sense "Jayne has acted as a workplace mediator for Sense for a number of years. She has undertaken mediation for two individuals and for groups of people. All of these mediations have concluded successfully, with the individuals involved able to move forward and work together again, saving us the cost and time of having to go through lengthy formal processes, and enabling people to feel that their concerns have been addressed and resolved. Jayne’s work as a workplace mediator has been very valuable to us, and she continues to undertake mediation work for us.
"Jayne has also developed and delivered workplace mediation training to train in-house mediators in our organisation. This training was relevant, supportive and powerful, and has enabled the trainees to confidently act as internal mediators. She has acted as a support and knowledge lead to these mediators following the training, which has been key to their development. Jayne has also delivered a HR partnering service to managers within our organisation, to an exceptionally high standard.
"I would strongly recommend Jayne’s work to any organisation, either as a workplace mediator, a trainer, or a HR practitioner."
Zoe Jimson Employee Relations Manager, Anglian Water "I have worked alongside Jayne as an Employee Relations Manager. During this time Jayne has trained myself and our colleagues in mediation; I found Jayne's training style really engaging and informative and it has enabled me to carry out mediation in my role. I'm grateful to Jayne for teaching me this new skill. Jayne has also carried out mediation and successfully resolved a number of issues."
Sally Morton Assistant HR Business Partner, Sense "Jayne trained me to be an in-house mediator at Sense. The course was invaluable to me in my role as a HR professional. It included a discussion around theory, when it is appropriate to use mediation, a model for carrying out mediation and techniques for dealing with any difficulties that may arise. I particularly enjoyed the practical element which has increased my confidence in carrying out mediation. Jayne was very supportive and shared her extensive knowledge with me."